Guest Services Agent

Company: Cambria Waco Hotel
Location: Woodway
Posted on: March 30, 2025

Job Description:

Are you interested in a position as a Part-Time or Full-Time Guest Services Agent at the new Cambria luxury hotel in Waco, TX, with the Bridge Hotel Partners team? We are looking for a dedicated individual who is passionate about delivering exceptional service to ensure every guest has an outstanding stay. Your duties will include managing guest check-ins and check-outs, handling phone inquiries, processing payments, promptly addressing guest concerns, and maintaining a welcoming presence at the front desk. If you enjoy creating unforgettable guest experiences, we invite you to apply today and join our team at Bridge Hotel Partners.

Responsibilities:
--- Welcome and greet guests upon their arrival at the hotel, ensuring a swift check-in and check-out process is executed smoothly.
--- Respond promptly and professionally to guest inquiries and requests, providing a high level of service.
--- Anticipate guests' needs proactively and deliver exceptional customer service in line with the hotel's standards.
--- Efficiently address and resolve any guest complaints to ensure a satisfactory stay for all guests.
--- Maintain cleanliness and uphold safety standards across all areas of the hotel premises.

Qualifications:
--- To be considered for the Part-Time Guest Services Agent position in Waco, TX, US, prior experience in hospitality and customer service is required.
--- The ideal candidate will excel in creating a warm and inviting environment for guests, showcasing exceptional customer service skills.
--- Strong verbal and written communication abilities are crucial for success in this role.
--- Candidates must have a proven record of reliable attendance, punctuality, and flexibility to work on various shifts, including weekends and holidays.
--- A High School Diploma or equivalent education level is a must-have qualification for this position in Waco, TX, US.

About Company:
With a team of industry veterans, seasoned managers, and emerging leaders, KB Hotels brings an unmatched combination of experience, competence, and innovation to its daily operations and developing projects. Together, KB Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.

Keywords: Cambria Waco Hotel, Waco , Guest Services Agent, Sales , Woodway, Texas