OAG - CHILD SUPPORT - PAYMENT PROCESSING SPECIALIST (PROGRAM SPECIALIST II) -

Company: Attorney General of Texas
Location: Austin
Posted on: October 25, 2024

Job Description:

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00045534 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionGENERAL DESCRIPTIONPerforms research and analysis of child support payment processing information for the Office of the Attorney General (OAG) Child Support Payment Processing Section. Work involves reviewing, planning, developing, and implementing specialized payment research strategies; developing monitoring plans between the State Disbursement Unit, other financial institutions, and Payment Processing; and limited participating in contract development, contract award, contract implementation and contract monitoring activities. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.ESSENTIAL POSITION FUNCTIONSInitiates and reviews moderate to complex financial adjustments that come from morning mail, proxy mailboxes, direct inquiries, and internal requestsConducts research and analysis of child support payment processing information; reviews and resolves banking and deposit discrepancies as well as unidentified and undistributed collections, identifying fraudulent activity, coordinating non-sufficient fund prosecution, and payment reconciliation discrepancy cases referred for moderately to complex adjustments, and similar payment problems using the child support master file, child support orders, other legal documents and other computer databases; complies with federal laws, state rules, regulations, and agency policyDevelops, prepares, and assists in implementing procedural or policy changes; ensures procedures for each job function and task are documented; identifies weaknesses in existing policy and procedures; provides training and technical assistance to section staff, other child support staff, and/or state and federal officials on Payment Processing policies and proceduresInitiates and responds to telephone and written inquiries from Field Offices, customers, counties, and employers regarding child support financial issues, recoupments, and payroll hold calls; communicates with field offices, counties, banks, employers, Texas Comptroller of Public Accounts, and other states to identify and correct child support payment problemsCollaborates with programmers, analysts, SMEs, and/or project management during design and development of program initiatives; assists in the preparation of administrative reports, studies, and specialized research projectsPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications: MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: administration, business, Child Support Program, financial processing, government, or planningExperience: Three years of full-time experience working in the following (or closely related) fields: administration, business, Child Support Program, financial processing, government, or planningExperience in accounting or auditing in a high volume, automated payment processing operationKnowledge of the principles and practices of public administration Knowledge of information technology conceptsSkill in handling multiple tasks, prioritizing, and meeting deadlinesS ill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5% PREFERRED QUALIFICATIONSExperience with the TXCSES financial system TO APPLY To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf. THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Keywords: Attorney General of Texas, Waco , OAG - CHILD SUPPORT - PAYMENT PROCESSING SPECIALIST (PROGRAM SPECIALIST II) -, Other , Austin, Texas