Onboarding Integration Engineer
Company: ESO
Location: Austin
Posted on: November 10, 2024
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Job Description:
About the role
The Integration Engineer will focus on creating effective
integration solutions to support clients during the onboarding
process. This position involves configuring our applications to
align with client needs, collaborating with internal experts, and
balancing technical, business, and product considerations. The
right candidate is a detail-oriented, proactive problem-solver who
takes initiative and values delivering high-quality solutions.
In this role, you'll be central to onboarding Billing and Dispatch
software, ensuring that our systems integrate smoothly with client
infrastructures. Key responsibilities include designing and
implementing integration solutions, addressing technical issues,
and coordinating with clients to tailor our offerings to meet their
needs.
More about you
You are passionate about technology and how it can influence the
lives of both our customers and their communities. You will oversee
all technical aspects of the onboarding process, from kick-off to
go-live and can expect to:
Work closely with clients to understand technical requirements and
provide tailored integration solutions.
Design, develop, and manage APIs, middleware, and custom
integration setups.
Maintain secure, reliable data flows between systems, ensuring
compliance with client needs.
Troubleshoot and resolve any integration challenges as they
arise.
Document integration processes and client-specific
configurations.
Act as a technical resource for internal teams and the Onboarding
Specialist who manages the project, providing guidance during the
onboarding phase.
Identify potential risks in the integration process and proactively
address roadblocks.
Develop new processes and recommend process improvements to ensure
optimal level of customer satisfaction.
Support data conversions as required.
Meet or exceed productivity metrics while enhancing the customer
experience
Your Qualifications
To be successful in this role you should have:
Bachelor's degree in Computer Science, Engineering, or related
field is preferred.
Solid experience with integration platforms and understanding of
APIs, web services, and cloud integrations.
Proficient in REST, SOAP, XML, JSON, and familiar with SQL, NoSQL,
and ETL processes.
Effective problem-solving and communication skills, with the
ability to work across teams.
Organized, able to manage multiple projects, and comfortable in a
dynamic environment.
Adept at translating technical requirements into practical
solutions for non-technical stakeholders.
Willingness to learn and adapt to changing demands.
Strong time management and attention to detail.
Proficient with windows based infrastructure, networking, firewalls
and cloud infrastructure(Azure is a bonus).
Comfortable with deploying software to internal and customer
environments.
Experience with technical implementation of Billing and/or Dispatch
software considered an asset.
Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and
financial security for our employees and their families. For
full-time employment you this includes:
About ESO
ESO is a fast-paced, growing data, technology, and research company
passionate about improving community health and safety through the
power of data. We pioneer innovative, user-friendly software to
meet the changing needs of today's EMS agencies, fire departments,
and hospitals. We're small enough to be nimble and fun, but big
enough to be a great place to work. We serve thousands of customers
out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference? At ESO, we believe in bringing
your true self to work every single day. If you don't match all the
qualifications on the job description, we encourage you to apply
anyway! We are looking for passionate, innovative, and authentic
people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work
environment and is proud to be an equal opportunity and affirmative
action employer. We invite you to consider opportunities at ESO
regardless of your gender; gender identity; gender reassignment;
age; religion; race; national origin; political affiliation; sexual
orientation; disability; veteran status; or other non-merit
factor.
Keywords: ESO, Waco , Onboarding Integration Engineer, Engineering , Austin, Texas
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